Refund policy

We hope that you are delighted with your purchase, but if something isn’t quite right we want to make it right. We offer refunds for products that were not up to your expectations or if there was an error on our part.

If you need a refund, please contact us within 14 days of receiving the product so that we can provide a solution. To start a return, you can contact us at hello@hamtmat.us. If the product was purchased from one of our retail partners, please contact them directly for their refund process.

We will always do our best to ensure your satisfaction with our products and services. Please ensure that all returned items are in their original packaging; we may need to inspect them before issuing any refunds or exchanges.

If you have any additional questions about our refund policy, please don’t hesitate to reach out to us. We are here to help! Thank you for choosing our products and services. We appreciate your business.

*Please note that all refunds are issued at the discretion of our customer service team and may take up to 5-7 business days to process.*

We thank you for your purchase and look forward to providing you with quality products and services in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team anytime.

We want you to be satisfied with your purchase, so if you need to make a return or exchange for any reason we are happy to help. All returns must meet our conditions and the requirements listed below:

- Refunds must be requested within 14 days of purchase.

- Refunds will only be issued for items that are unopened, unused and in their original packaging.

- Proof of purchase must be provided (e.g. receipt or online order confirmation).

You can always contact us for any return questions at hello@hamtmat.us.